Can I change my delivery address?Updated 2 months ago
Need to Update Your Address?
Please contact our customer service team as soon as possible. While we can’t guarantee we’ll be able to update your address, we will do our best to stop it before it ships, depending on its current status. Once an order is packed or shipped, changes can no longer be made.
To request an update, please email us at [email protected] with the subject line “URGENT: Update Address” and include the following details:
- Full name
- Order number
- Address line 1 (street, number)
- Address line 2 (apartment, building, etc.)
- City
- Postal code
- Country
If your order is already being prepared for shipment, we are unable to make any changes, including modifying your delivery address.
Once your order has shipped, you'll receive a confirmation email with your tracking number. At that point, we recommend contacting Australia Post directly to request a parcel redirection while it’s in transit.
For more information, please visit: Australia Post - Redirect Parcels in Transit