Can I return or exchange a faulty item purchased from on of your partner retailers?Updated 3 months ago

Can I return a product purchased from another retailer?

We’re sorry to hear that you’ve encountered an issue with one of our products.

Each of our products is made with the highest-quality materials and double-stitched for durability, but we understand that occasionally, a faulty item may slip through our quality control.

If you purchased this product through one of our partner retailers, such as Baby Bunting, The Iconic, or David Jones, please reach out directly to them to process a claim. As this purchase wasn’t made through our website, we don’t have access to your order details, and we’re unable to assist with returns or claims.

Since we operate independently from our retail partners, our returns policies are different. The retailer where you made your purchase will be your best point of contact for further assistance.

Thank you for your understanding.