How can I check my order status?Updated 3 months ago

Where is my order?

Once your parcel leaves our warehouse, we will send you a shipping confirmation email containing your tracking information. This will allow you to check the status of your shipment with Australia Post at any time.

If you can’t find the tracking email, you can also view the details through your ergoPouch account.

For easier tracking and management, we recommend downloading the Australia Post app or creating a MyPost account to stay updated and manage your deliveries while in transit.

If you need information on order processing times, please refer to Order Processing Time.