Missing or Incorrect Item in Your Order?Updated 3 months ago
Missing an item from your order?
We understand how frustrating it can be when things don’t go as expected. While our warehouse team takes great care to minimise picking errors, occasionally, mistakes do happen.
We recommend reviewing your order confirmation to verify if the missing item was listed.
To help us assist you quickly, please check your order confirmation to confirm whether the missing item was listed.
Kindly email us at [email protected] with the following details to help us investigate further:
- Your order number
- Confirmation if the packing slip included your name and details
- Details of the missing or incorrect item (product, size, TOG, print)
- Condition of the package upon delivery (e.g., damaged)
- Any additional items received
- A photo of the items you received
Once we have this information, we’ll be able to resolve the issue as quickly as possible.
If anything else arrives in the meantime, please don’t hesitate to let us know. We’re here to help!
Thank you again for your understanding.