What are your shipping fees?

Australia Shipping Fees

Free Standard Shipping on orders over $100.
For orders under $100, Standard Shipping is $11.90.
Express Shipping is available for all orders at a flat rate of $16.90.

Please note: During our promotional sales, due to the high volume of orders, Express Shipping is not available.

New Zealand

Free Standard Shipping on orders over $200 AUD
Orders under $200 AUD: Standard Shipping is $15 AUD

International

Free Standard Shipping on orders over $200 AUD
Orders under $200 AUD: Standard Shipping is $25 AUD

Please note: Customs duties or taxes are not included and may apply upon delivery.

Lyra Convertible Cot & Cot Mattress Shipping Fees

Purchases that include the Lyra Convertible Cot and/or Cot Mattress are subject to specific delivery and handling fees:

Mattress Delivery & Handling

All states (except WA/NT): $50
WA/NT: $75

Cot Delivery & Handling

All states (except WA/NT): $85
WA/NT: $99

Cot + Mattress Delivery & Handling (combined)

All states (except WA/NT): $85
WA/NT: $99

Please note: The Lyra Convertible Cot and Cot Mattress can only be shipped within Australia.

We Recommend Route Package Protection

Route Package Protection is an affordable solution that covers your order in the event it gets lost, stolen, or damaged during transit.

As online shopping increases, unfortunately, so do instances of packages being lost or stolen from doorsteps. Route offers "peace of mind" protection for your ergoPouch order, ensuring your package is fully covered.

If any issues arise, Route makes it easy to resolve them in just a few simple steps.

Please note: Route Shipping Protection is automatically applied to your order at checkout. If you choose to opt out of this protection, ergoPouch will not be responsible for lost, damaged, or stolen packages.

If you experienced an issue with your order, please file a claim with Route’s team here.