What if I haven’t received my order confirmation?Updated 3 months ago

What if I haven’t received my order confirmation?

Thank you so much for your order and for supporting us!

Once your purchase is complete, you should receive a confirmation email with your order number and details. If you haven't received it yet, please check your spam or junk folder—sometimes emails end up there. If you find it, simply add ergoPouch to your safe senders list to ensure you don’t miss any future updates.

If you have an ergoPouch account, you can also log in to view the status of your order.

If you still can’t find your confirmation, please email [email protected]  so we can assist you. It’s possible there was a typo in your email address or an issue with your order, and we’ll be happy to help resolve it.