ergoPouch AU

If you have made a return, please log into our &#xA0;<a href="https://www.ergopouch.com.au/a/return-portal" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Return Portal</a> .&#xA0;You can check the status of your return using the tracking number on the return label provided at the moment of your return request.&#xA0;<ul id="isPasted"><li style="font-size: 14px;">Australia: <a href="https://auspost.com.au/mypost/track/" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">AUSPOST</a></li></ul> For more information about refund timelines, please see&#xA0;<a href="https://ergopouch-au.gorgias.help/en-US/when-will-i-receive-my-refund--exchange--store-credit-803781" rel="noopener noreferrer" target="_blank">When will I receive my refund/exchange/store credit?</a>

If you have made a return, please log into our  Return Portal . You can check the status of your return using the tracking number on the return label provided at the moment of your return request. For more information about refund timelines, please s

How can I track my return?

Returns & Refunds

What are your shipping fees?

How do I track my order?

What are your shipping timelines? (How long will it take to deliver my order?)

What is Lyra Convertible Cot / Deluxe Cot Mattress Shipping fees?

Can I change my delivery address?

What is your order processing time?

Do I have to pay customs fees?

My order has arrived damaged?

What do I do if my order is Lost in Transit?

I ordered during your sale and my order is delayed, when will this be dispatched?

Do you offer signature on delivery?

Shipping & Delivery

What is Route and why do you recommend this?

When do I file a claim with Route (Lost, Damaged & Stolen)?

How do I track my order through Route?

How do I file a claim with Route?

What are Route's Terms & Conditions

Route Package Protection

My Item is Faulty what can I do?

Can I return or exchange a faulty item purchased from on of your partner retailers?

What if I haven’t received my order confirmation?

How can I check my order status?

Missing or Incorrect Item in Your Order?

Can I Cancel My Order?

How do I change or update my order?

There is an issue with the website i can not check out, what can I do?

I’m sending my order as a gift. Can the prices be removed?

How can I become a wholesaler?

Order Assistance

What is your Returns Policy?

How do I make a return?

How can I exchange an item?

My promo code is not working, what should I do?

Do You Offer Price Matching?

Discount Code Not Added—Can I Still Get the Sale Price?

Can I use more than one discount code at a time?

Where can I buy an ergoPouch Gift Voucher?

How Do I Pay Using a Gift Card or Store Credit?

I missed your sale can I still have the discounted price?

Promo Codes & Payments

How do I choose the right sleeping bag?

Why do you use organic fabric?

What is the best way to wash and care for my bag?

Should I choose an sleeping bag with sleeves?

Do I use blankets on top of a sleeping bag?

When should I stop using a Sleeping Bags / Pouches?

How to dress a baby who has a fever?

What is a TOG?

What to wear camping in temperatures under 14°C?

Why does my ergoPouch have brown stains?

My sleeping bag has shrunk what can I do?

What’s the difference between the old and new What To Wear Guides, and can I still use the old one?

My child keeps escaping from their sleeping bag! What can I do?

Do you prioritise weight or length when choosing a baby sleeping bag?

What is the difference between 0.2 TOG and 0.3 TOG? Which is better for hot weather sleeping?

Where are your products manufactured?

What are your zippers made from?

Can I exchange or replace a faulty item if I purchased from another stockist?

Why has my product has faded after washing?

Can pilling occur on your fabrics?

What do the different fire labels mean?

How many Sleeping Bags do I need?

My child suffers from eczema, is ergoPouch suitable for them?

Does the TOG rating change over time?

How should I dress my baby if the temperature drops overnight?

Can I wear the Sleep Suit Bag or Sleep Onesie in a car?

How do I dress my baby in temperatures above 26°C ?

General Product FAQ's

What is the Difference Between Cocoon Swaddle Bag and a Sleeping Bag?

What is a Swaddle and Why Use One?

How do I use the Cocoon Swaddle bag?

What size Cocoon Swaddle Bag do I choose?

When do I transition my baby from Swaddle (closed poppers) to Sleeping Bag (open poppers) in the Cocoon?

How Do I Safely Swaddle My Baby?

What’s the difference between a Traditional swaddle wraps and Cocoon swaddle bag??

Why is my Baby is trying to escape their cocoon?

Cocoon Swaddle Bag

What is the Difference Between Sleeping Bag and Premium Sleeping Bag?

How do I know if my child is ready for a sleeping bag?

How do I safely transition my baby to arms-out sleeping in a sleeping bag?

How do I Stop Your Child from Escaping Their Sleeping Bag?

Why have the Jersey Bag and Sheeting Sleeping Bag changed names?

Sleeping Bag and Premium Sleeping Bag

What is a Sleep Suit Bag?

Do I use blankets on top of the Sleep Suit Bag?

Can My Child Walk Around in the Sleep Suit Bag?

When do I stop using the Sleep Suit Bag?

Sleep Suit Bag

What is a Sleep Onesie?

Do All Your Sleep Onesies Have Foot and Hand Cuffs?

Sleep Onesie

What is a Hip Harness Pouch?

Why Are There No Hip Harness Cocoon Swaddles for the 0-3M Age Range?

Hip Harness Pouches

Pouches

What are Layers?

What are Pyjamas?

Should I Choose Pyjamas or Layers?

How Does the 3-Way Zipper Work on the Long Sleeve Layers?

Why did you create 2.0 TOG Layers?

Layers & Pyjamas

Why Are Natural Fibres So Important?

Bodywear

What is a Butterfly Cardi?

Who is the Butterfly Cardi for?

Can I use the Butterfly Cardi over any Swaddle or Sleeping Bag?

How do I use the Butterfly Cardi for transitioning out of a swaddle?

Butterfly Cardi

Can I wear Arm Warmers over a Long Sleeve Sleeping Bag?

Arm Warmers

Layers

What is a HugMe Blanket?

What size HugMe Blanket should I buy?

How to Use the TOG Guide on the HugMe Blanket

Is the HugMe Blanket safety tested?

Does the HugMe Blanket fit the Snoo?

Can I use the HugMe Blanket when my baby starts rolling?

Why did you change the name of the Tuck Sheet to the HugMe Blanket?

Do I need to use a Swaddle underneath the HugMe Blanket?

HugMe Blanket

Why is the Organic Toddler Pillow so thin (3cm)?

What is so special about the Quilted Pillowcase?

Toddler Pillow & Case

Is the Quilted Coverlet like the Convertible Quilt?

Quilts

Bedding Collection

What age can I use the Cot from, and to?

Is the wood safe for my baby if they chew on it?

Is the cot sustainable?

Why does the Lyra cot not come with a drop side?

What age is the toddler conversion kit suitable from and is it included with your Lyra Cot?

Does this cot suit tall parents?

Why would I need caster wheels for my cot?

Will the cot fit in a narrow space?

What are the measurements of your cot?

Lyra Cot

What is the size of the mattress?

What do I put on top of the mattress for baby's sleep?

Does the Deluxe Cot Mattress have off-gassing?

What kind of springs are in the mattress?

How long will the Deluxe Cot Mattress last?

Why did you choose Tencel for the outer fabric?

What is HealthGuard®, and is it safe?

Deluxe Cot Mattress

How do I use the White Noise Machine?

Can I leave White Noise on all night?

Is this device low in Electric & Magnetic Fields (EMFs)?

When is a good time to stop using white noise?

My White Noise Won't Charge

Why doesn't my white noise last 48 hours ?

What is White Noise?

What are the Safety Tips for Using White Noise?

Portable White Noise Machine

What age and weight is the Portable Bassinet suitable for?

How much does the bassinet weigh and can I take it on a plane?

Does this come with a stand and can I use it as a co-sleeper?

Can the HugMe Blanket or Fitted Sheets be used with the Portable Bassinet Mattress?

How can I track my return?Updated 4 months ago