Returns & Refunds
Here, you can find all you need about our return policies and processes
What is your Returns Policy?
Product Returns and Refunds. ergopouch.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. For purchases from ergopouch.com.au, we are happy to accept items back for a refund within 30 days
How do I make a return?
We Want You to Love Your ergoPouch!If you're not completely satisfied with your purchase, we're here to help.For purchases made through ergopouch.com.au, we are happy to offer an exchange, online store credit, or refund within 30 days of receiving yo
How can I track my return?
If you have made a return and would like to check the status, please log into our Return Portal . You can also track your returning parcel using the tracking number on the return shipping label emailed at the time of your return request. Please ensu
How can I exchange an item?
We want you to love your ergoPouch as much as we do! If you aren’t entirely happy with your order, please request an exchange through our Return Portal within 30 days from the delivery date. What can I exchange my product for?. For Normal Exchanges: