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Returns & Refunds

Here, you can find all you need about our return policies and processes

What is your Returns Policy?

Product Returns and Refunds. ergopouch.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. For purchases from ergopouch.com.au, we are happy to accept items back for an refund within 30 days

How do I make a return?

We Want You to Love Your ergoPouch!If you're not completely satisfied with your purchase, we're here to help.For purchases made through ergopouch.com.au, we are happy to offer an exchange, online store credit, or refund within 30 days of receiving yo

How can I track my return?

If you have made a return, please log into our  Return Portal . You can check the status of your return using the tracking number on the return label provided at the moment of your return request. For more information about refund timelines, please s

How can I exchange an item?

We want you to love your ergoPouch as much as we do! If you aren’t entirely happy with your order, please request an exchange through our Return Portal  within 30 days from the delivery date. What can I exchange my product for?. Once we receive the u