What is ever / Treet?
Ever by ergoPouch is our online resale platform in partnership with TREET, where you can buy and sell pre-loved ergo products. To buy and sell your pre-loved items, please visit: https://ergopouch.treet.co/
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Pre-Loved
The official place to buy and sell genuine, pre-loved ergoPouch sleepwear
My order has arrived damaged. What can I do?
If your ergoPouch order isn't in the condition as described and you wish to request a refund, please contact TREET within 72 hours of receiving your order to file a Misrepresentation Claim. Treet Protection: Treet Protection ensures you receive the p
Can I return my item?
If your ergoPouch is not in the condition described and you wish to request a refund, please contact TREET within 72 hours of receiving your order to file a Misrepresentation Claim. Treet Protection guarantees that all orders placed through Treet wil
Is this a legitimate ergoPouch seller?
Yes, Treet has officially partnered with ergoPouch to sell pre-loved ergoPouch items. This partnership ensures that all items sold through Treet are authentic and meet the standards set by ergoPouch.
How do I list an item?
To list your pre-loved ergoPouch item, simply visit our ever page and follow the easy prompts. You'll need to:. Once you’ve submitted your listing, it will be reviewed and published on the platform, making it available for others to purchase.
How does the listing review process work?
Once you submit your ergoPouch item for listing, a specialised team at Treet will review it to ensure it meets our resale standards. This includes verifying the authenticity of the item, checking that the description is accurate, ensuring the photos
How are items authenticated?
As the seller, you are responsible for authenticating your ergoPouch item. To do so, you must provide detailed descriptions and clear photos of the item, including any labels and unique features that help verify its authenticity. Our team will review
What are the payout methods as a Seller?
As a seller, you have two payout options:
How does store credit work?
When you choose store credit as your payout method, you'll receive 100% of your sale price in store credit. This credit can be used for future purchases on our website at www.ergoPouch.com.au. You will receive your store credit via a Gift Card once y
What's the refund and return policy?
All orders made through Ever by ergoPouch are covered by TREET Protection. If you receive an item that does not match the description or is in a condition other than what was promised, you are eligible for a full refund.
How do I return an item?
If your ergoPouch isn’t in the condition described and you’d like a refund, follow these steps:. Submit a Misrepresentation Claim. Treet Review. Print Return Label & Ship. Receive Full Refund. If you decide you don’t want the item, you can re-list it
What do I pack my item in?
Congratulations on selling your item! You can pack your ergoPouch in any waterproof bag you have available, such as those from previous packages. The most important thing is to ensure the shipping label is securely attached and clearly visible.